Policies

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?
We only collect information that we need to fulfill your order. This includes your:
Billing Address
Shipping Address
Telephone Number
E-mail Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage
Only your order data billing, shipping, and order content data is stored on our server. This information is encrypted using a Secure Sockets Layer (SSL) before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

Return Policy January 1, 2013

When returning items, please follow the following procedures:
• Contact us for an RGA (Return Goods Authorization) Number. No returns will be processed without an RGA number.
• Item must be returned within thirty (30) days of the date of shipment.
• Item must be returned in new, unused condition, in original packaging, with all instruction manuals, parts and accessories, to ensure full credit.
• Provide a copy of original order or invoice.
• RGA number must be referenced on paperwork and on outside of shipping carton.
• Original shipping, handling, and return postage charges will not be refunded.
• If you are returning merchandise that had free shipping, we will deduct the shipping charges from your credit.
• No refund on electrical parts.
• A restocking charge may apply.

All returns must be insured and a signature is required for proof of receipt of delivery
If you have returned merchandise that has been deemed non-refundable you may request to have that merchandise returned to you providing you pay return shipping charges.

Any items missing from your shipment which are not backordered must be reported to Galaxie within 5 days of receipt.
Any damaged merchandise or carton shortages must be reported to Galaxie within 5 days of receipt.

All defective items must be sent back for inspection before a replacement item will be sent.
Upon receipt of all returned items, our technicians will test and evaluate each item to determine if it is defective. If your item is defective and unused and in the original packaging, we will send out a replacement. If the item is used, it will be covered under the warranty and reshipped to the customer. Warranty items will be repaired or replaced at our option if returned within the terms of the warranty.

We reserve the right not to issue or process a credit or refund in the event the returned product is received in unsatisfactory condition. Returned merchandise may take up to six weeks to receive, process and issue a refund. Deviation from our return policy may result in a restocking charge and/or add to the time it takes to receive a refund or replacement. Undeliverable or refused shipments will be credited back less the shipping charges you were charged or our cost if you received free shipping. Original shipping and handling charges will not be refunded.

Kit Pricing

So that we may protect the valuable relationships we have within our national dealer network, we are unable to publish pricing for do-it-yourself kits on our website. Please take 2 minutes of your time to complete our QUICK QUOTE REQUEST, and we’ll return a personalized pricing quote to you based upon YOUR home and YOUR needs in 24 hours or less (*weekend inquiries will be satisfied on the next business day). We know you’ll be pleasantly surprised at how affordable a Galaxie Central Vacuum system can be. For quicker pricing, give us a call at 1-800-238-2294 during business hours, Monday – Friday from 9AM to 5PM, Saturday 9AM to 3PM EST.

Etc.

While making a best faith effort to guarantee that all information on this website is correct, Galaxie LP is not responsible for typographical errors or omissions.